TECHNICAL SUPPORT TEAM:

AT MAGNUM EPOS, WE PRIDE OURSELVES ON OUR CUSTOMER SERVICE AND TECHNICAL TEAM. ANY EPOS COMPANY OR SOFTWARE IS ONLY AS GOOD AS THE SUPPORT THAT COMES WITH IT. NOBODY WANTS A BREAKDOWN (BUT LETS FACE IT, IT HAPPENS) BUT YOU WANT THE BEST POSSIBLE SERVICE AND THE LEAST DOWNTIME. THIS IS WHERE OUR EXCELLENT AND OUTSTANDING TECHNICAL SUPPORT TEAM COME INTO PLAY. WE PROMISE TO DIAGNOSE PROBLEMS AS SOON AS POSSIBLE VIA DIAL IN AND IF WE DIGNOSE A HARDWARE ISSUE, WE EITHER SEND A TECHICAL ENGINEER TO YOUR BUSINESS PREMISES OR SEND THE HARDWARE VIA POST (THIS DEPENDS ON WHERE GEOGRAPHICALLY YOU ARE BASED AND WHAT COVER LEVEL YOU HAVE CHOSEN).

THE SOFTWARE RUNS VIA A LICENCE, WHICH IS NEEDED TO USE THE EPOS SOFTWARE. WHEN HARDWARE IS PURCHASED, YOU WILL OWN THE HARDWARE BUT NOT THE OWNERSHIP OF THE SOFTWARE WHICH IS CLASSED AS INTELLECTUAL PROPERTY AND THE OWNERSHIP STAYS WITH MAGNUM EPOS LTD BUT YOU ARE BUYING A LICENCE TO USE THE SOFTWARE. THIS IS CLASSED UNDER THE LICENCING AGREEMENT, OR EULA (FOR END USER LICENCING AGREEMENT).

TYPES OF MAINTENANCE COVERS AVAILABLE:

HARDWARE AND SOFTWARE MAINTENANCE (ONSITE):

·         COVERS ALL YOUR HARDWARE BUT LIMITED TO MECHANICAL/COMPUTER FAILURE. NOT ACCIDENTS, THEFTS, VIRUSES, BREAK INS ETC. THIS WILL BE COVERED UNDER YOUR SHOP INSURANCE.

·         COVERS YOUR SOFTWARE FULLY

·         COVERS ANY CALL OUTS TO YOUR PREMISES FOR HARDWARE ISSUES

·         INCLUDES YOUR UNIQUE EPOS LICENCE

HARDWARE AND SOFTWARE MAINTENANCE (VIA POST):

·         COVERS ALL YOUR HARDWARE BUT LIMITED TO MECHANICAL/COMPUTER FAILURE. NOT ACCIDENTS, THEFTS, BREAK INS ETC. THIS WILL BE COVERED UNDER YOUR SHOP INSURANCE.

·         COVERS YOUR SOFTWARE FULLY

·         COVERS THE COST FOR SENDING OUT HARDWARE

·         INCLUDES YOUR UNIQUE EPOS LICENCE

SOFTWARE ONLY COVER:

·         COVERS YOUR SOFTWARE ONLY

·         COVERS TELEPHONE SUPPORT ONLY

·         CALLOUTS ARE CHARGEABLE

·         NO HARDWARE IS COVERED AND WILL BE CHARGEABLE.

·         INCLUDES YOUR UNIQUE EPOS LICENCE

LICENCE ONLY:

·         ONLY COVERS YOU TO HAVE A LICENCE TO USE OUR SOFTWARE

·         NO SOFTWARE SUPPORT IS INCLUDED AND WILL BE CHARGEABLE

·         NO HARDWARE SUPPORT IS INCLUDED AND WILL BE CHARGEABLE